Our Team

Mission Statement:

As a resource in Alaska, it is critical to be diversified and prepared. Our mission is to provide the best service with the challenges of remoteness; this includes maintenance and preventive maintenance. With each job we follow the five P’s: Prior Proper Planning Prevents Problems

Steve O'Hara

Steve O’Hara is the President and Owner of Northern Support Services, Inc. which he started in 2013. Steve is NICET Level IV S.O.A. certified in Fire Alarm Systems. Steve is the lead designer and is directly associated with all projects from start to finish. With over 20 years in the industry he has had experience with small to very large scale projects; with systems ranging from $5K to $1M. Steve has designed and worked with fire alarm systems, voice evac systems, high rise applications, smoke control and special systems, cameras, secure accessing, sound, intercom, and nurse call systems. Steve’s industry experience coupled with his time spent directly managing integration projects has provided him a respectful knowledge of a wide range of system platforms and their functionality. Steve believes in keeping the product in control of the owner; he strives to keep the functions simple and usable.

Email: [email protected]

Roger Hackett

Roger Hackett has provided quotes to electrical contractors for low voltage electrical equipment since 1983. Roger was employed as an estimator with Audio-Video, Inc. until 2007, when SimplexGrinnell purchased the company.  He then continued his employment with SimplexGrinnell until 2013. Roger joined Northern Support Services, Inc. shortly after its opening. He provides fire alarm, nurse call, intercom, sound, and security system quotes. Over the years, he has been involved in large residential projects to correctional facilities and hospitals.

Email: [email protected]

John Ryan

John Ryan brings to Northern Support Services, Inc. an extensive skill set in Fire Alarm commissioning.  He specializes in the EST product, is extremely knowledgeable and provides best in class customer service.  John is NICET Level II certified in Fire Alarm Systems. John was born and raised in Anchorage.  He graduated from a 2 year Electronics program in 1986 and has been active in the fire alarm industry since.  He is fluent in commissioning security, camera & sound systems. When John arrives on site you are going to have a likable person that is approachable and committed to the job.

Email: [email protected]

Jeremy Bassett

Jeremy Bassett joined Northern Support Services, Inc. in February 2017. He brings a strong skillset of installation and service expertise of low voltage systems including fire alarm, security, CCTV, and access control systems. Jeremy also adds to the team a vast understanding of IT and networking skills. Jeremy is NICET Level II certified in Fire Alarm Systems.

Email: [email protected]

Tiffany O’Hara

Tiffany O’Hara is a lifelong native Alaskan with strong leadership skills and a passion for influencing a positive change. She has over 12 years of experience in the life safety and fire protection industry. Prior to joining Northern Support Services, Inc. Tiffany managed a $5M service business that spanned the state of Alaska.

Email: [email protected]

George Rodes

George Rodes joined Northern Support Services, Inc. in June 2019, one month after graduating from King Tech High School. At King Tech, George took the first and second semesters of both the Electronics and I.T. programs, which gives him a strong foundation upon which to build his low voltage experience.

Mark Norquist

Mark Norquist is the CAD manager and designer for Northern Support Services. Before coming to NSS in 2018, Mark had been an architectural drafter/designer for over 25 years and has a deep knowledge of building design and construction types ranging from complex military support facilities, oilfield platforms, educational and healthcare facilities, hotels and housing to high end homes. He has proficiency in a wide spectrum of software including AutoCAD, AutoCAD Architecture, Revit, Sketchup, Adobe Photoshop and all Microsoft Office applications. He believes in using the appropriate software for the task at hand and is always striving to make his plans as end-user friendly as possible.

Chris Lujan

Chris Lujan originally came from Texas but has called Alaska home since 2008, when he came here with the military and decided to stay.  He adds to the team his unique experience with oilfield process control and electrical systems maintenance from both the North Slope, and the West Texas oilfield, as well as commercial construction evaluation, bidding, and logistics throughout Alaska.  An experienced leader who spent 4 years in the Infantry, and 4 years serving in an orphan ministry in Ukraine, Chris brings with him his passion for serving people, and working with them to provide something that they find valuable.