Our Team

Mission Statement:

As a resource in Alaska, it is critical to be diversified and prepared. Our mission is to provide the best service with the challenges of remoteness; this includes maintenance and preventive maintenance. With each job we follow the five P’s: Prior Proper Planning Prevents Problems

Steve O'Hara

Steve O’Hara is the President and Owner of Northern Support Services, Inc. which he started in 2013. Steve is NICET Level IV S.O.A. certified in Fire Alarm Systems. Steve is the lead designer and is directly associated with all projects from start to finish. With over 20 years in the industry he has had experience with small to very large scale projects; with systems ranging from $5K to $1M. Steve has designed and worked with fire alarm systems, voice evac systems, high rise applications, smoke control and special systems, cameras, secure accessing, sound, intercom, and nurse call systems. Steve’s industry experience coupled with his time spent directly managing integration projects has provided him a respectful knowledge of a wide range of system platforms and their functionality. Steve believes in keeping the product in control of the owner; he strives to keep the functions simple and usable.

Email: [email protected]

Roger Hackett

Roger Hackett has provided quotes to electrical contractors for low voltage electrical equipment since 1983. Roger was employed as an estimator with Audio-Video, Inc. until 2007, when SimplexGrinnell purchased the company.  He then continued his employment with SimplexGrinnell until 2013. Roger joined Northern Support Services, Inc. shortly after its opening. He provides fire alarm, nurse call, intercom, sound, and security system quotes. Over the years, he has been involved in large residential projects to correctional facilities and hospitals.

Email: [email protected]

John Ryan

John Ryan brings to Northern Support Services, Inc. an extensive skill set in Fire Alarm commissioning.  He specializes in the EST product, is extremely knowledgeable and provides best in class customer service.  John is NICET Level II certified in Fire Alarm Systems. John was born and raised in Anchorage.  He graduated from a 2 year Electronics program in 1986 and has been active in the fire alarm industry since.  He is fluent in commissioning security, camera & sound systems. When John arrives on site you are going to have a likable person that is approachable and committed to the job.

Email: [email protected]

Jeremy Bassett

Jeremy Bassett joined Northern Support Services, Inc. in February 2017. He brings a strong skillset of installation and service expertise of low voltage systems including fire alarm, security, CCTV, and access control systems. Jeremy also adds to the team a vast understanding of IT and networking skills. Jeremy is NICET Level II certified in Fire Alarm Systems.

Email: [email protected]

Tiffany O’Hara

Tiffany O’Hara is a lifelong native Alaskan with strong leadership skills and a passion for influencing a positive change. She has over 12 years of experience in the life safety and fire protection industry. Prior to joining Northern Support Services, Inc. Tiffany managed a $5M service business that spanned the state of Alaska.

Email: [email protected]